Shipping & Delivery Policy
At Sophia & Luna London, we aim to make your delivery experience as smooth and reliable as possible. Below you’ll find important information about order processing, shipping, tracking and delivery.
1. Order Processing (Dispatch)
Orders are typically processed and prepared for dispatch within 1–3 working days. Once your parcel has been shipped, you’ll receive a confirmation email containing your tracking information so you can follow your order.
2. Estimated Delivery Times
Once your order has been processed, delivery typically takes approximately 1–7 working days, depending on the destination.
Please keep in mind that delivery times are estimates. Delays may occasionally occur during peak shopping periods, public holidays, severe weather, customs processing or circumstances outside our control.
3. Where We Ship From
To keep unnecessary stock and waste to a minimum, Sophia & Luna London works with suppliers located across Europe and Asia.
Depending on your delivery country and local regulations, customs duties, taxes or import charges may apply.
4. Shipping Costs
Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase. Shipping costs may vary depending on the destination, parcel weight and selected delivery service.
5. Tracking Your Order
Once tracking information has been provided, customers are responsible for keeping an eye on the progress of their delivery.
We recommend regularly checking your tracking information to see whether your parcel is scheduled for home delivery or has been redirected to a local collection point.
If your parcel appears to be delayed or you notice an issue with your tracking, please contact our customer care team at info@sophiaandluna.com so we can assist you.
6. Delivery & Address Information
Please make sure that your delivery address and contact details are entered correctly when placing your order.
- If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.
If you notice an error after ordering, contact us at info@sophiaandluna.com as soon as possible.